Tests return sample responses
Add a Claude API key under Settings → API keys. Sample responses shown before a key is added do not retrieve your website’s content. After adding a key, test in a new conversation.The bot cannot answer website questions
Check that Source URLs include the necessary pages. Pages outside registered hosts and paths, pages requiring login, or pages whose content needs JavaScript execution may not be usable. Add the exact URL of a deeper page not indexed by search, then test again.The chat does not appear on your site
Check that the bot is published, the current origin is registered under Allowed sites → Allowed origins, and the bot ID in the embed code is correct. If your site uses CSP, also check script and iframe permissions. See Embed instructions.The chat opens but cannot accept questions
Reload the page and check your browser’s connection. The initial session requires Turnstile verification. If you have reached a Question limit, wait before trying again. Admins should also check the API key and publication status.Verification codes do not arrive
Check your email address and spam folder, then resend from the screen. Codes expire in 5 minutes. If you request several codes, enter the most recently received one.The bot still displays or answers in Japanese
The dashboard language and bot language are separate settings. Check the Default bot language and English display content, then save. If the embed code includesdata-lang, it takes precedence. Empty English titles and welcome messages use the base display content. Start a new conversation after changing settings.